Return Policy


  •  All Shipments are credit card unless payment is received with an order or prior arrangements have been made for an open account.

Credit Policy

  • Accounts must have a completed and signed credit application on file.
  • Accounts with unpaid invoices past net term days given will put on hold. This will result in your account to be suspended until payments are up to date.
  • In the event of default on your credit account, you will be responsible for payment of finance charges, reasonable attorney's fees, actual court costs, as well as any other costs incurred in the collection of your account.


  • Prices and terms herein supersede all previous pricing. Prices are subject to change without notice.


  • Order cancellations can only be requested prior to shipment.
  • Orders can be emailed directly to sales representatives.

Back Orders

  • Back orders will be shipped as soon as they become available.
  • It is Chrison Studios’s policy to hold backorders until the product becomes available for shipment. Should you wish to have backorders cancelled, please email or fax in a cancellation request.
  • Back order cancellations can only be requested prior to shipment.

Shortages & Damages

  • Inspection of shipments is the responsibility of the customer. Damage or shortages need to be reported by the customer to the carrier at the time of delivery and noted on the bill of lading. Any claims not reported within 48 hours of delivery will not be honored.
  • Chrison Studios needs to be notified of any items that are damaged during shipping. Claim process may take up to 21 days.
  • Do not deduct shortages from invoices when making payment.
  • The customer will be responsible for payment of any damages or shortages not reported within 48 hours of receipt of the shipment.

Returns and Refunds

  • All returns require an RMA (returned merchandise authorization) number authorized by Chrison Studios. All authorized returns will be made on a freight-prepaid basis, including insurance, by the customer and will be subject to a 20 % restocking fee.
  • Returns must be made within 14 days of receipt. All returns will be issued as credit, not a refund, and may only be applied to a 2/1 (two for one) offsetting order. Non-defective items are not eligible for return or exchange after the 14 day period. NO EXCEPTIONS.
  • RMA number must clearly be displayed on the return label or box.
  • Items returned without an approved RMA number will be refused and returned to sender.
  • Items to be returned must be received by Chrison Studios within 30 days from issue of an RMA number. After 30 days, the RMA is void.
  • An account must be current to be eligible for returns.
  • Item must be in original packaging and in new resalable condition.
  • Shipping fees are non-refundable. Customer is responsible for shipping charges incurred to and from Chrison Studios.
  • Returned items must be boxed and shipped in a manner so as not to be damaged in transit. Damage to boxes or product due to packaging will result in a re-box charge or loss of credit for that product.
  • Authorized returnable products should be shipped prepaid to Chrison Studios. Chrison Studios does not accept collect shipments for any returns.
  • Any overages of product received but not listed on the RMA will not be credited.
  • Chrison Studios will only issue a return label within the 14 day period. Items reported after the 14 day period will be shipped back at customer's expense.

Defective Items

  • All claims must be accompanied by the original proof of purchase.  They are very important in the event merchandise is damaged, becomes defective or needs to be returned.
  • Any item that is returned as defective, and found to be non-defective will have no credit issued and part will be returned at sender's expense.
  • Chrison Studios reserves the right to send replacement items for defective issues in the field.
  • All defective items returned to Chrison Studios and verified to be defective will receive item credit.
  • Items found to be defective within 14 days will have a return label issued by Chrison Studios. Any items found to be defective after 14 days will be shipped at the customer's expense. RMA number must be displayed on return label or box. Defective items returned without an approved RMA number will be refused and returned to sender.


  • Credits will be issued within 45 days from receipt of returned goods.
  • Credits must not be taken until authorized and issued by Chrison Studios.
  • Credit will be issued only after inspection of returned product.
  • Credit will be issued at the lowest billed net acquisition price for the previous year. If the item does not show as ever being purchased, the customer will receive no credit.